Transaction Status Review

Credit card transactions have several steps before entering the final stage of being disbursed to your account. Learn about each stage below and when you can expect the funds to appear in your bank.

Determine which stage of the order life cycle your order is in on the full info page of an order:

---

Stage 1: Authorized

The customer's credit card is authorized for payment as soon as the order is placed. No funds are officially withdrawn from their bank and if the order is declined the funds will be immediately voided. 

The authorization will expire between 7-30 days if the order is not submitted for settlement.

Stage 2: Submitted for settlement

Funds from the customer's bank are submitted to be included in the next settlement  when the order is approved. During this stage, you can still refund the order to void the transaction and prevent any fees from being incurred. 

You should only edit orders before pressing accept. Once the transaction is settled, editing will result in two lines on your and the customer's final bank statement. 

Stage 3: Settled

The funds have completed transfer and will be included in the next disbursement to your account.

Stage 4: Disbursed

Disbursements are sent to your bank once a business day at 6PM EST. If an order is accepted before that time then the order will be disbursed the next business day. If an order is accepted after 6PM EST, then it will be sent to your bank in 2 business days. Learn how to reconcile disbursements to your bank here. 

• Related Articles

• Transaction Reports & Bank Reconciliation

  Overview This article summarizes the order approval through bank deposit flow and how you can use the transaction report within your dashboard to reconcile bank disbursements. When an order is approved, we immediately send it for settlement to ...

• Order Status Definitions

  When an order has been submitted into the City Hive portal there are a few steps and key indicators letting you know if the order has been completed or not. Below are key definitions to look out for to understand what each step of the order process ...

• Insure Your Orders Against Fraud

  Protecting your orders against potential fraudulent charges and chargebacks is important to help reduce the instances of fraud at your store. Advanced Fraud Protection option is to protect your business against fraudulent chargebacks. I’ve outlined a ...

• Protect Against Credit Card Fraud

  City Hive is working very hard to identify fraudulent behavior on the platform and prevent it ahead of time. Our effort should not be perceived as an alternative to the Merchant's effort but as augmenting it. When we know a transaction is fraudulent, ...

• Fulfill an Order

  There is nothing better than getting a new order. Your customers need you, and it's time for you to step in and fulfill their requests. To fulfill an order please follow the steps below.  ➡️ Head to Your Orders Page Review the Order 1. Protect ...