All accounts must maintain valid payment information to order marketing materials, process refunds, and pay monthly invoices. Please follow the steps below to add or update your payment information.
1. In your dashboard, head over to the Banking Information tab within Settings.
2. Select + Add new payment method
3. Add your ACH Direct Debit or Credit Card details. You can toggle between ACH and Credit Card and select the one you prefer to add. Click "Add Payment Method" to add your new payment method. Please note, new payment methods will be considered the default payment methods for invoices and charges. See Step 4 below for details on how to update these preferences.
Please note, updating your ACH details for your payments does not update your banking information for disbursements from sales. Please contact our team at support@cityhive.net if you would like to update your banking information for disbursements.
4. If you have multiple payment methods, you can choose which is used for Invoices and which is used for Immediate Charges by selecting the preferred payment method from the dropdown next to each type of charge. Invoices cover your subscription fees, deliveries, and any additional features. Invoices are charged on a monthly basis. Immediate Charges occur when a refund or chargeback is processed, or when you order print materials. Note: Depending on your account preferences, you may be charged for refunds and chargebacks through your invoices, rather than immediately. You can learn more about City Hive billing here.
5. Once your payment information is updated, head over to your billing section to review any outstanding invoices and issue payment.
Best,
City Hive team
Feel free to reach out to support@cityhive.net if you have any questions!