Fulfillment Types

Offering multiple fulfillment options for customers not only increases your chance to reach new business, it also helps increases the frequency of orders from your current customer base. Follow the instructions below to set up the option for customers to order for pickup, delivery, or shipping.

➡️ Head to the Store Info Page under Settings

Click on the pencil at the top right of the 'Order Types' box and turn on the fulfillment types you'd like to offer by clicking on the white circle.

• Pickup: Customers order online and pickup in-store or curbside.
• Delivery: Customers order online and get it delivered (typically within an hour or two through you or a third party delivery service like Postmates or DoorDash).
• Shipping: Customers order online and get it delivered through either FedEx or UPS. *Before turning on, you will need to setup your carrier through the settings page.

Click the check at the top right of the box to save your changes.

Curbside Pickup & 3rd Party Delivery Support:

To setup either curbside pickup or Postmates/DoorDash support, please email us at support@cityhive.net.

• Related Articles

• Change Order Fulfillment (Delivery vs. Pickup)

  Sometimes a customer wants to change how they receive their order. Here's how to switch between delivery and pickup. 1. Go to your orders in your Merchant Dashboard. 2. Find the order you would like to switch and click the "edit order" button. 3. ...

• Pickup & Delivery Tips

  To setup pickup and delivery tips head to your Store Info page under Settings ➡️ Store Info Page Your store info is where you can toggle the Fulfillment Types you'd like to offer. Below this under "Tip Configuration" is where you can configure what ...

• Contact Info

  It only takes a few minutes to set up your store's contact information. Follow the instructions below to update the email and phone number that customers see website and/or app. If you're looking to update your address, please ...

• Store Order Notifications

  Add your store's phone number and email to get notified about new orders.  ⚠️ If your phone is answered by a machine, add an X after your phone number and then the number to dial to speak with your fulfillment team (e.g.: 555-555-5555x0).

• Popular Category and Product Definitions

  Defining Parameters When you're creating an automatic discount, you'll be asked to add Product and Category parameters if you have specific product(s) you wish to discount. The most popular of these parameter types can be entered as follows: Size - ...