Delivery Zone - Set Up Delivery

Reach customers near and far by offering on-demand delivery to their doorstep.

➡️ Head to Your Delivery Settings Page

1. Begin by clicking the pink pencil to edit the area that already exists

2. Zoom out by clicking the minus sign and then extend each corner by dragging the red point you wish to move to the new area you'd like to cover

3. Add new points by clicking anywhere on the map or double click on a point to remove it

Note: Hover over the point to view the address and how far it is from your store. Located in the green bar.

4. Configure your delivery requirements and click save

When using third party delivery services, we recommend choosing the pay per mile option under devilry type with a base price of $5 and $1/mile.

To add a new delivery area, click  +Add New Area  from the main delivery settings page. From there you'll have the option to drop the red points or enter a zip code you'd like to cover at the top left of the box.

We recommend setting up 2-3 delivery zones based on the type of area you're in to set the right time expectations for your customers and maximize sales.

1. First Delivery Zone: Free delivery for those within a 5-10 minute drive from your store. This results in increased order frequency from your current customer base due to their ability to conveniently purchase online. 
   
   • For the best results, set your free delivery minimum to $25-$30.
     
2. Second Delivery Zone: Free delivery or a low fee for those within a 10-15 minute drive from the store. This results in increased loyalty of those customers who are not only shopping at your store. 
   
   • For the best results, set your free delivery minimum to $40-$50. If a fee is required, $2.99-$4.99 is the max recommended to charge for this zone. 
     
3. Third Delivery Zone: Free delivery or a low fee for those within a 15-20 minute drive from the store. This results in the ability to gain new customers who are currently not shopping with you. 
   
   • For the best results, set your free delivery minimum to $75. If a fee is required, $4.99-$7.99 is the max recommended to charge for this zone. 
     

->  Please click here to go to the next step in the Configure Store Settings process - Team Access

• Facebook
  
 
• Twitter
  
 
• LinkedIn
  

• Related Articles

• Pickup & Delivery Tips

  To setup pickup and delivery tips head to your Store Info page under Settings ➡️ Store Info Page Your store info is where you can toggle the Fulfillment Types you'd like to offer. Below this under "Tip Configuration" is where you can configure what ...

• Third Party Delivery Services

  Offering delivery for your store allows you to not only reach a wider customer base but also increase your revenue exponentially. Third party delivery can help your team handle high volume orders efficiently, whether you are starting out or enabling ...

• Set Up Shipping

  If you carry unique products that are hard to find or price yourself competitively, shipping is a great way to expand your business.  By connecting a FedEx or UPS account with City Hive, the system will automatically calculate the cost of shipping ...

• Change Order Fulfillment (Delivery vs. Pickup)

  Sometimes a customer wants to change how they receive their order. Here's how to switch between delivery and pickup. 1. Go to your orders in your Merchant Dashboard. 2. Find the order you would like to switch and click the "edit order" button. 3. ...

• Associate Specific Delivery Drivers to Orders

  There are two options for tracking which deliveries each specific driver of the store is fulfilling. Option 1:  Enter the drivers name on the order within the full details of the order page. This will allow you to export the transaction report with ...