Creating a Ticket

Creating a Ticket

If you need to get in contact with us feel free to submit a ticket through the merchant dashboard explaining the issue or request that you need! 

On your Merchant Dashboard on the bottom left hand corner you should see a "?" as shown in the image below: 




Once selected a popup to create your ticket will appear, you'll have to insert the priority, subject, description and your contact information: 




Priorities are based on the following: 

Low (Nice to have)

Medium (Single customer issue) 

High (Impacting multiple orders) 

Critical (System down) 

Feel free to also contact us via email at support@cityhive.net or by phone at (917) 475-6618.


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